The role of Customer Service Administrator is varied, with a focus on customer service and administrative tasks, required to support the day-to-day operation and cash flow for the business.

KEY RESPONSIBILITIES

• Provide excellent customer service both internally and externally communicating professionally at all times – telephone and email
• Interact with customers to provide and process information in response to requests, account queries and cash collection
• Facilitate prompt payment of invoices with timely query resolution and processing of credit notes
• Handle the issue of invoices, letters, statements, requests for meter readings and other customer related information
• Assist with producing reports and account information
• Assist with the collection of payments, direct debits and meter readings
• Maintain and update customer records with relevant current information
• Provide administrative support when and where required

KEY MEASUREMENTS

• Accurate and timely query resolution and payment of invoices
• Acknowledge requests and queries within 24 hours
• Meeting deadlines and achieving objectives

SPECIAL REQUIREMENTS

• Strong communication skills
• A passion for providing excellent customer service
• Good team player, demonstrating flexibility and adaptability
• Excellent numerical skill

IN RETURN WE OFFER:

• Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
• Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
• Excellent training & development opportunities within a growing organisation
• Life insurance
• BUPA health assessment
• Employee Assistance Programme
• Volunteering leave policy
• Free parking