Full time, Permanent
Cambridge, Ely
Posted 3 weeks ago

Job Features

Job Category

Administration & Customer Service

Start:

April 2022

Salary:

Up to £21,000

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The role of Customer Service Administrator is varied, with a focus on customer service and administrative tasks, required to support the day-to-day operation and cash flow for the business.

KEY RESPONSIBILITIES

  • Provide excellent customer service both internally and externally communicating professionally at all times – telephone and email
  • Interact with customers to provide and process information in response to requests, account queries and cash collection
  • Facilitate prompt payment of invoices with timely query resolution and processing of credit notes
  • Handle the issue of invoices, letters, statements, requests for meter readings and other customer related information
  • Assist with producing reports and account information
  • Assist with the collection of payments, direct debits and meter readings
  • Maintain and update customer records with relevant current information
  • Provide administrative support when and where required

KEY MEASUREMENTS

  • Accurate and timely query resolution and payment of invoices
  • Acknowledge requests and queries within 24 hours
  • Meeting deadlines and achieving objectives

SPECIAL REQUIREMENTS

  • Strong communication skills
  • A passion for providing excellent customer service
  • Good team player, demonstrating flexibility and adaptability
  • Excellent numerical skill

IN RETURN WE OFFER:

  • Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
  • Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
  • Excellent training & development opportunities within a growing organisation
  • Life insurance
  • BUPA health assessment
  • Employee Assistance Programme
  • Volunteering leave policy
  • Free parking
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