Full time
Posted 1 month ago

The role of Photocopier Service Engineer will be to efficiently provide excellent on-site technical support to a range of print devices installed at our customers’ premises. The successful candidates customer base will be centred around Manchester.

Key Responsibilities:

  • Completion of work within the given response schedule and to a consistently high standard
  • Repair of customer’s equipment at their premises in line with service guidelines set
  • Completion of preventative maintenance either on fault calls or dedicated visit
  • Installation and removal of machines, including basic networking with customer’s system and operator training
  • Management of stock items held
  • Communicating with service control, either by phone or PDA to complete calls within set targets
  • To deliver high standards of customer service
  • Accurate accounting of stock and work time

Key Measurements:

  • Number of good calls per day achieved
  • RTF and Recall rates
  • Mean copies between faults
  • Cost per 10K copies
  • Customer testimonials/complaints received
  • Servicing of machines within budget restraints given

Special Requirements:

  • Minimum of 2 years field experience
  • Sufficient networking skills to install and fault find printing and scanning
  • Good fault-finding skills and methodical working methods.
  • Knowledge of Ricoh and Kyocera devices.

In return we offer:

  • Company car with fuel card. Private mileage will be recharged back to the individual at the prevailing rates issued by HMRC.
  • Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
  • Excellent training & development opportunities within a growing organisation
  • Service engineer bonus scheme
  • Life insurance
  • BUPA health assessment
  • Employee Assistance Programme
  • Volunteering leave policy
  • 10% Tradepoint (B&Q) discount
  • Auto enrolment pension scheme

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