The role of Photocopier Service Engineer will be to efficiently provide excellent on-site technical support to a range of print devices installed at our customers’ premises. The successful candidates customer base will be centred around Manchester.

Key Responsibilities:

• Completion of work within the given response schedule and to a consistently high standard
• Repair of customer’s equipment at their premises in line with service guidelines set
• Completion of preventative maintenance either on fault calls or dedicated visit
• Installation and removal of machines, including basic networking with customer’s system and operator training
• Management of stock items held
• Communicating with service control, either by phone or PDA to complete calls within set targets
• To deliver high standards of customer service
• Accurate accounting of stock and work time

Key Measurements:

• Number of good calls per day achieved
• RTF and Recall rates
• Mean copies between faults
• Cost per 10K copies
• Customer testimonials/complaints received
• Servicing of machines within budget restraints given

Special Requirements:

• Minimum of 2 years field experience
• Sufficient networking skills to install and fault find printing and scanning
• Good fault-finding skills and methodical working methods.
• Knowledge of Ricoh and Kyocera devices.

In return we offer:

• Company car with fuel card. Private mileage will be recharged back to the individual at the prevailing rates issued by HMRC.
• Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
• Excellent training & development opportunities within a growing organisation
• Service engineer bonus scheme
• Life insurance
• BUPA health assessment
• Employee Assistance Programme
• Volunteering leave policy
• 10% Tradepoint (B&Q) discount
• Auto enrolment pension scheme