Permanent
Cambridge, Ely
Posted 3 weeks ago

Job Features

Job Category

Logistics

Salary:

£20,000 - £21,000

Start:

ASAP

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The role of Installations Administrator is a key role within the Installations Department dealing with processing Sales Orders, planning van routes and driver activity, co-ordinating with customers and internal departments to provide successful installations.

KEY RESPONSIBILITIES

  • Ensure install planning is completed and communicated to customers and internal contacts.
  • Plan and co-ordinate install & collection transport resource to optimise customer service.
  • Maximise forward planning and communication to ensure all agencies are fully informed and able to plan their activities; Customers and all installation stakeholders (Sales, Service, RTM’s, Workshop, etc).
  • Ensure transport tasking is fully effective, clearly communicating tasks, working within vehicle payloads, and ensuring non-conformances (failed responses, damaged machines, etc) are followed up.
  • Ensure all installation and collection elements are included in arrangements; data removal, papercut, card readers.
  • Administer customer requests for collection and relocation of equipment, including customer communication, pricing, call logging & completion, site surveys, invoicing
  • Manage return of equipment to third parties in accordance with information provided
  • Minimise manual handling risks by early identification of ‘difficult’ installs, and use of third party specialists.
  • Take ownership from receipt through to completion of order/request

KEY MEASUREMENTS

  • Customer feedback – external customers and engineer teams
  • On time delivery and collection of equipment.
  • Return of third-party equipment within targets.

SPECIAL REQUIREMENTS

  • Geographical knowledge is an advantage

IN RETURN WE OFFER:

  • Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
  • Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
  • Excellent training & development opportunities within a growing organisation
  • Life insurance
  • BUPA health assessment
  • Employee Assistance Programme
  • Volunteering leave policy
  • Free parking
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