Full time
Cambridge, Ely
Posted 2 weeks ago

This role is key to the implementation and maintenance of our company’s computing needs as well as ensuring that facilities are safe and well-functioning.

KEY RESPONSIBILITIES

Support, Helpdesk and Maintenance:

  • Provide 1st and 2nd line support to the business via our internal helpdesk to resolve problems in person and remotely and escalate as required, whilst working with third-party support companies.
  • Support and administer the internal phone system and mobile phones.
  • Install, configure and update hardware and software applications.
  • Perform routine maintenance on IT systems.
  • Support and upgrade the network across all offices.
  • Review the security of data, network access and backup systems and resolve any issues that arise.
  • Work with the team providing security training to best practices as well as ensuring that IT systems remain secure.
  • Ensure regular communication with the team and Company on IT and facilities updates.

Onboarding, Offboarding and Internal Moves:

  • Carry out and support the onboarding of new starters and offboarding of leavers.
  • Utilise project management tools to ensure that all steps are completed and a smooth onboarding/offboarding of employees.
  • Carry out internal moves by the set deadline ensuring that permissions are reviewed.
  • Help users and implement training to increase the adoption of IT services across the business.
  • Work with IT suppliers for procurement of IT equipment following internal processes.

Projects:

  • Plan and implement IT projects and initiatives both with the team and independently.
  • Help identify problematic areas and provide potential solutions and ideas.
  • Work with third parties on day-to-day support and projects.

Process:

  • Look at ways to improve processes for the use of IT across all departments and document new processes.
  • Design, develop, implement and coordinate systems, policies and procedures.

Reporting

  • Keep the IT asset register up to date by conducting regular hardware, software, computer and computer accessories inventories, and report results to IT Manager.
  • Produce regular reports on helpdesk performance.
  • Work with the business and individual departments to identify reporting requirements.
  • Build reports and carry out data analysis using tools such as PowerBI

KEY MEASUREMENTS

  • Acknowledge requests and queries within 24 hours reported via internal helpdesk.
  • All New Users are setup prior to employee start date.
  • Meeting departmental deadlines and achieving objectives.
  • Accurate and timely query resolution.

SPECIAL REQUIREMENTS

  • Proven experience in an IT Technician or similar Role
  • Strong knowledge of Windows, Active Directory, Microsoft365 Admin and Endpoint Manager.
  • Knowledge of SonicWALL, Unifi, Android & MacOS desirable.
  • Familiarity with cloud services (e.g., AWS, Azure).
  • Outstanding problem-solving and analytical skills
  • Good team player, demonstrating flexibility and adaptability.

IN RETURN WE OFFER:

  • Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
  • Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
  • Excellent training & development opportunities within a growing organisation
  • Life insurance
  • BUPA health assessment
  • Employee Assistance Programme
  • Volunteering leave policy
  • 10% TradePoint (B&Q) discount
  • Free parking

Job Features

Job Category

IT

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