Full time
Liverpool
Posted 4 weeks ago

The role of Office Assistant is to support our Northern customer base whilst liaising with Head Office to ensure customers have a smooth experience.

KEY RESPONSIBILITIES

Office Admin:

  • Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods.
  • Handle inbound telephone calls and process customer requests.
  • Handle and process requests for service and consumables using a variety of different methods -e.g telephone, email, portals, website
  • Work with the ASSIST and dispatch teams to effectively respond to service requests.
  • Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
  • Promote ASL’s products and services e.g ECO boxes,
  • Maintain and update customer records with relevant current information.
  • Provide customer support when and where required.
  • Respond to customer requests efficiently and provide a high level of customer service.
  • Day-to-day general office duties for example handling mail, looking after plants, keeping communal and kitchen area tidy.
  • Liaising with Head Office to order kitchen supplies and office equipment including stationery and stock replenishing.
  • Greet visitors and provide hospitality for meetings.

Sales Support:

  • Deal with Customer queries, either directly or by identifying and passing them on to the relevant business area within the Company.
  • Being the bridge between the Northern Office and Head Office.
  • Be an all-round team member who will be willing to get involved in issues and areas outside of their specific job role as required.

KEY MEASUREMENTS

  • Documents sent to Head Office within set time constraints.
  • Lease documents completed within set time constraints.
  • Answer queries and correspondence within 24 hours.

SPECIAL REQUIREMENTS

  • A strong administrator with at least 2 years’ experience
  • Knowledge of lease processes
  • Excellent communication skills

IN RETURN WE OFFER:

  • Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
  • Initially 23 Days annual leave in addition to Bank Holidays
  • Excellent training & development opportunities within a growing organisation
  • Physical, mental and emotional wellbeing support for you and your family
  • Volunteering leave policy
  • 10% Tradepoint (B&Q) discount
  • Free parking

Job Features

Job Category

Administration & Customer Service

Start:

ASAP

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