The role of Office Assistant is a key role within the team dealing with the day to day tasks associated with the smooth running of the office. This includes; answering and directing incoming telephone calls, creating documents, handling post, facilitating meetings, greeting visitors and supporting colleagues.

KEY RESPONSIBILITIES

• Answer and direct incoming calls and emails promptly, in a professional manner, conveying messages where necessary
• Respond to customer requests efficiently and providing a high level of customer service
• Handle incoming and outgoing mail
• Administer mail merge letters and standard documents/letters for posting
• Maintaining office equipment and supplies, including stationery and stock replenishment such as kitchen and bathrooms
• Ordering business cards, stationery and marketing material
• Greet visitors and provide hospitality for meetings
• Ensure communal areas are maintained and are clean, clear and tidy
• Organise contractors and liaise with third parties for maintenance and issues that may arise in the building e.g plumber
• Liaising with external cleaners on tasks that arise outside of usual schedule and improvements
• Watering and maintaining plants around the offices
• Departmental support with adhoc duties as and when required

KEY MEASUREMENTS:

• Completion of day to day office tasks
• Answer telephone calls within three rings
• Deal effectively with customer enquiries and correspondence within 24 hours

SPECIAL REQUIREMENTS:

• Excellent communication skills
• Microsoft Office experience
• Ability to prioritise workload and use own initiative where appropriate

IN RETURN WE OFFER:

• Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
• Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
• Excellent training & development opportunities within a growing organisation
• Life insurance
• BUPA health assessment
• Employee Assistance Programme
• Volunteering leave policy
• 10% Tradepoint (B&Q) discount
• Free parking