The role of Office Assistant is to support our Northern customer base whilst liaising with Head Office to ensure customers have a smooth experience.

KEY RESPONSIBILITIES

Office Admin:

• Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods.
• Handle inbound telephone calls and process customer requests.
• Handle and process requests for service and consumables using a variety of different methods -e.g telephone, email, portals, website
• Work with the ASSIST and dispatch teams to effectively respond to service requests.
• Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
• Promote ASL’s products and services e.g ECO boxes,
• Maintain and update customer records with relevant current information.
• Provide customer support when and where required.
• Respond to customer requests efficiently and provide a high level of customer service.
• Day-to-day general office duties for example handling mail, looking after plants, keeping communal and kitchen area tidy.
• Liaising with Head Office to order kitchen supplies and office equipment including stationery and stock replenishing.
• Greet visitors and provide hospitality for meetings.

Sales Support:

• Deal with Customer queries, either directly or by identifying and passing them on to the relevant business area within the Company.
• Being the bridge between the Northern Office and Head Office.
• Be an all-round team member who will be willing to get involved in issues and areas outside of their specific job role as required.

KEY MEASUREMENTS

• Documents sent to Head Office within set time constraints.
• Lease documents completed within set time constraints.
• Answer queries and correspondence within 24 hours.

SPECIAL REQUIREMENTS

• A strong administrator with at least 2 years’ experience
• Knowledge of lease processes
• Excellent communication skills

IN RETURN WE OFFER:

• Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
• Initially 23 Days annual leave in addition to Bank Holidays
• Excellent training & development opportunities within a growing organisation
• Physical, mental and emotional wellbeing support for you and your family
• Volunteering leave policy
• 10% Tradepoint (B&Q) discount
• Free parking