Full time
Central London
Posted 3 weeks ago

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The role of Photocopier Service Engineer (Walker) will be to efficiently provide excellent on-site technical support to a range of print devices installed at our customers’ premises. The successful candidates customer base will be based in Central London meaning you will be using buses, trains and tubes to get to customers – fully expensed by the Company.

Key Responsibilities:

  • Completion of work within the given response schedule and to a consistently high standard
  • Repair of customer’s equipment at their premises in line with service guidelines set
  • Completion of preventative maintenance either on fault calls or dedicated visit
  • Installation and removal of machines, including basic networking with customer’s system and operator training
  • Management of stock items held
  • Communicating with service control, either by phone or PDA to complete calls within set targets
  • To deliver high standards of customer service
  • Accurate accounting of stock and work time

Key Measurements:

  • Number of good calls per day achieved
  • RTF and Recall rates
  • Mean copies between faults
  • Cost per 10K copies
  • Customer testimonials/complaints received
  • Servicing of machines within budget restraints given

Special Requirements:

  • Minimum of 2 years field experience
  • Sufficient networking skills to install and fault find printing and scanning
  • Good fault-finding skills and methodical working methods.
  • Knowledge of Ricoh and Kyocera devices.

In return we offer:

  • Travel expensed for all London Zones
  • Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years of service
  • Excellent training & development opportunities within a growing organisation
  • Life insurance
  • BUPA health assessment
  • Employee Assistance Programme
  • Volunteering leave policy
  • Auto enrolment pension scheme
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