Important Information: Printanista Device Monitoring Issue
We are currently aware of an issue affecting some ASL customers who use Printanista for device monitoring.
Printanista uses a small piece of software called the ECI Data Collection Agent (ECI DCA), which is installed within the customer's IT environment and allows device information to be securely communicated to ASL.
Following a recent software update, the ECI DCA may have stopped reporting, meaning ASL may no longer be receiving information from some of your devices.
This may affect our ability to automatically collect meter readings, monitor toner levels and arrange proactive toner replenishment.
In most cases, the issue can be resolved by updating the ECI DCA software installed on your computer or server.
To complete the update:
Once the update has been completed, the software should resume communicating with ASL's monitoring systems.
Important: This update is intended only to repair an existing ECI DCA installation that has stopped reporting. It should not be used for new installations. If you need to install the ECI DCA for the first time, please contact us at the email address below for assistance.
If you have received an email from ASL regarding this issue, please follow the instructions provided or forward the email to your IT department for assistance.
If you have not received an email and your devices are reporting normally, no action is required at this stage.
If you experience any difficulties completing the update or have questions about the issue, our Digital Platforms team will be happy to help.
Please contact digitalplatforms@asl-group.co.uk
We apologise for any inconvenience this may cause and thank you for your assistance in helping us keep your devices connected and reporting correctly.