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ASL Portal
Providing you with the tools to ensure we keep to our service levels
ASL Portal
Providing you with the tools to ensure we keep to our service levels
Management at your fingertips
All companies claim to give great service. ASL gives you the tools to ensure we keep our promises. We provide, free of charge, a live customer portal so you can monitor all agreed service levels and performance of your network operations.
Manage all machines on your network
The ASL portal enables you to monitor and view your entire fleet and availability (online/offline).
Live meter readings
Meter readings are live ensuring more accurate billing and saving you time, you can view toner % as well as live service (and consumable) calls.
Live toner percentage
You can even track machine usage, including colour and mono toner coverage, and toner levels to ensure you utilise your fleet to its full capacity.
Live service call information
The ASL portal enables you to check average response times, number of service calls and service availability by machine and by fleet regardless of manufacturer. You can even view historic service records to ensure SLA’s are being met.
Should there be an issue with your machine you can even create service calls via the portal and track your toner and part orders via DPD.
Key Points
A user-friendly dashboard gives you control of every aspect of your print hardware fleet.
You are able to monitor how ASL is performing against your Service Level Agreement.
Availability is a key measure by which you can guage the overall efficiency of your fleet.
Machine usage is one of the many useful tools that will help improve performance.
Open calls allows you to see immediately any outstanding issues, and to check in real time how quickly they are being resolved.
Examples
Twelve Month Trend
Service calls and response times
Availability
Open calls
Monitoring of SLA’s
My dashboard
*View on desktop for better results
