Contract Management

• Set up contracts in accordance with the Service Agreement.
• Handle contract renewals and ensure accurate tracking and reporting of upcoming renewals.
• Support additional revenue generation by enforcing service agreement terms, such as recovering costs for unused toner, excess toner usage, and excess coverage.
• Apply contractual changes, including placing accounts on Time & Materials (T&M), implementing minimum billing and delivery charges, updating systems, and communicating changes as needed.
• Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate.
• Collaborate with other teams to maximise customer opportunities and retention
• Generate invoices for final readings at the end of contracts and process machine returns.
• Administer the closure of contracts on Vantage and ensure all necessary steps are completed.
• Perform general administrative tasks related to contract management.

 Other Duties: 

• Manage administrative tasks across various systems and communication channels.
• Assist the Billing Department during high-demand periods and when cover is required.
• Perform ad hoc duties as required.