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ASL CUSTOMER PORTAL
ASL CUSTOMER PORTAL
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Field Service Engineer

Full time
Primarily covering GU, KT, SW, and TW postcodes, with occasional travel beyond these areas as required.
Salary: Depending on experience, + quarterly bonus scheme

A Field Service Engineer at ASL will efficiently provide excellent on-site technical support to a range of print devices installed at our customers’ premises.

KEY RESPONSIBILITIES

  • Repair of customer’s equipment at their premises in line with service guidelines set.
  • Remote fix where possible.
  • Completion of work within the given response schedule and to a consistently high standard.
  • Completion of preventative maintenance either on fault calls or dedicated visits.
  • Installation and removal of machines, including networking with customer’s system and operator training.
  • Communicating with service control, either by phone or PDA to complete calls within set targets.
  • To deliver high standards of customer service.
  • Proven fault-finding skills and methodical working methods.
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KEY MEASUREMENTS

  • Number of good calls per day achieved
  • RTF and Recall rates
  • Mean copies between faults
  • Cost per 10K copies
  • Customer testimonials/complaints received
  • Servicing of machines within budget restraints give

IDEAL CANDIDATE

  • Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate.
  • Be personable and approachable with excellent customer service skills.
  • Show great skills in networking and technical ability.
  • Good IT installation skills.
  • Good fault-finding skills and methodical working methods.
  • Kyocera, Ricoh and Canon experience.
Apply now

GROW PERSONALLY AND PROFESSIONALLY

Working for ASL means being part of creating products and services that help shape the future of many industries.