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ASL CUSTOMER PORTAL
ASL CUSTOMER PORTAL
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Films & Specialist Rental Sales Associate

Full time
Cambridge, Ely
 Salary: £25,000 per year

 Responsible for the processing and administration of rental contracts. This includes coordinating the installation of equipment and setting up rental agreements, along with any third-party arrangements. A key element of the role is to liaise and communicate with the Sales team and the Customer Success Manager.

 

KEY RESPONSIBILITIES

  • Process sales documentation and administer contracts relating to the rental and service of equipment.
  • Support the Customer Success Manager in driving any improvements or changes.
  • Co-ordinate the delivery of equipment, communicating with all parties involved.
  • Assist the Billing Team with the collection and processing of meter readings to enable service invoicing.
  • Raising of invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing and other ad hoc charges
  • Invoicing of chargeable consumable items and service requests.
  • Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
  • Assist with invoice query resolution, including processing of credit notes.
  • Administer, set up and maintain service agreements and arrangements for third-party service provision.
  • Assist the Customer Success Team with handling requests for service and consumables.
  • Assist the Billing Team with meter reading collection for invoicing.
  • Maintain and update service records with relevant service and contact information.
  • Communicate with both internal and external customers, including the Sales Team.
  • Support with the provision of quotes for the supply of rental devices and consumables.
  • Provide additional administrative support where required.
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KEY MEASUREMENTS

  • Meeting departmental KPI's and achieving objectives
  • Acknowledge requests and queries within 24 hours
  • Contract and invoicing management

SPECIAL REQUIREMENTS

  • A minimum of one year’s administrative experience, ideally industry related.
  • Strong communication skills.
  • A passion for providing excellent customer service.
Apply now
Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

GROW PERSONALLY AND PROFESSIONALLY

Working for ASL means being part of creating products and services that help shape the future of many industries.