The Meter and Billing Administrator is responsible for coordinating and administering the collection and processing of meter readings to enable service invoicing. Manage meter reading collection methods and facilitate the sending of email meter reading requests. Assist with raising service-related invoices, primarily meterage, cost per copy and associated service charges.
KEY RESPONSIBILITIES
Co-ordinate and manage the collection and processing of meter readings to enable service invoicing.
Assist with raising of service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
Manage and administer meter reading collection methods, updating the database accordingly.
Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
Liaise with the ASSIST team on portal support issues/requests for meter readings.
Send and process email meter reading requests - initial and final reminder.
Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
Processing of meter reading and service related credit notes as required.
Administer and provide meter readings for third party service provision.
Maintain and update service records with relevant contact information.
Communicating with both internal and external customers.
Support the Customer Success team where required.
Provide additional administrative support where required
KEY MEASUREMENTS
Meeting deadlines and KPI’s.
Acknowledgement requests and queries within 24 hours.
Contract and invoicing management.
SPECIAL REQUIREMENTS
A minimum of one years’ administrative experience.
Strong communication and customer skills.
A passion for providing excellent customer service.
GROW PERSONALLY AND PROFESSIONALLY
Working for ASL means being part of creating products and services that help shape the future of many industries.
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