Order Fulfilment Associate

KEY RESPONSIBILITIES

Order Fulfilment:

To process all installations and logistics activities.
Take ownership from receipt through to completion of order/request.
Plan and co-ordinate install and collection transport resource effectively and economically to optimise customer service.
Ensure install planning is completed and communicated to customers and internal contacts.
Arrange kit to be returned to finance companies at the end of the agreements, ensuring it is returned before the lease deadline.
Maximise forward planning and communication to ensure all agencies are fully informed and able to plan their activities; Customers and all installation stakeholders (Sales, Service, RSM’s, Workshop, etc).
Ensure transport tasking is fully effective, clearly communicating tasks, working within vehicle payloads, and ensuring non-conformances (failed responses, damaged machines, etc) are followed up.
Ensure all installation and collection elements are included in arrangements; data removal, papercut, card readers.
Minimise manual handling risks by early identification of ‘difficult’ installs, and use of third-party specialists.
Covering absence as and when required.

Collections, Relocations & Terminations

Administer customer requests for collection and relocation of equipment, including customer communication, pricing, call logging & completion, site surveys, and invoicing.
Ensure transport tasking is fully effective, clearly communicating tasks, working within vehicle payloads, and ensuring non-conformances (failed responses, damaged machines, etc) are followed up.
Ensure all collection elements are included in arrangements; data removal.
Maximise forward planning and communication to ensure all agencies are fully informed and able to plan their activities; Customers and all installation stakeholders (Sales, Service, RTM’s, Workshop, etc).
Minimise manual handling risks by early identification of ‘difficult’ installs, and use of third-party specialists.
Raising sales order for any machines which need to be collected as part of a termination.
Support the Sales team by providing data and reports, such as: Machines in Field analysis, Volume report, & Provide the sales team with customer and account information

Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
Excellent training & development opportunities within a growing organisation.
Partnership with charities that offer learning and development opportunities
Life insurance.
BUPA health assessment.
Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
Bereavement and probate service including counselling, funeral concierge support and will writing
GP access 24/7, 365 days a year.
Volunteering leave policy (2 days/15 hours per year).
10% TradePoint (B&Q) discount.
Company social events.
Free flu vaccines each winter.
Free parking.

Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

Benefits:

Ability to commute/relocate:

Ely CB7 4EX: reliably commute or plan to relocate before starting work (required)