Order Fulfilment Team Leader (Maternity Cover)
Full time, Fixed Contract, Maternity Cover
Cambridge, Ely
Salary: £28,000
Start Date: 1st November 2026 - End Date: 26th January 2028
As Order Fulfilment Team Leader you will be responsible for overseeing the end-to-end process of fulfilling sales orders for hardware and associated items, ensuring timely and accurate delivery of products to customers. A key element of the role is managing the logistics and co-ordinating resource required for installation. This role involves leading a team, coordinating with various departments and third parties whilst continuously improving processes to enhance efficiency and customer satisfaction.
KEY RESPONSIBILITIES
- To lead and process Installations & Logistics activities.
- Take ownership from receipt through to completion of sales order/requests for hardware and associated items
- Plan and co-ordinate install and collection transport resource effectively and economically to optimise customer service, utilising and liaising with 3 parties
- Ensure install planning is completed and communicated to customers internal and external contacts.
- Ensure transport tasking is fully effective, clearly communicating tasks, working within vehicle payloads, and ensuring non-conformances (failed responses, damaged machines, etc) are followed up.
- Maximise forward planning and communication to ensure all agencies are fully informed and able to plan their activities; Customers and all installation stakeholders (Sales, Service, RSM’s, Workshop, etc).
- Ensure all installation and collection elements are included in arrangements; data removal, papercut, card readers.
- Ensure all invoicing and credits are raised in a timely manner.
- Minimise manual handling risks by early identification of more complex installs, and use of third-party specialists.
- Manage external relationships with 3 parties, co-ordinating meetings and communications where necessary
- Regular team meetings to ensure workload is distributed and completed within the agreed time frame.
- Comply with Health & Safety requirements
- Assist with month-end and year-end requirements.
- Covering and supporting absence and high periods of work within the department as and when required.
Process & Reporting:- Ensure all key processes are documented and reviewed regularly to ensure work is being completed to a high standard and efficiently.
- Contribute to automating and improving processes.
- Provide monthly reporting on key areas and agreed metrics to agreed timeframes.
- Take part in, and work within the team, to ensure that housekeeping is maintained to the ASL standards set.
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KEY MEASUREMENTS
- Customer communication acknowledged within 24 hours.
- Customer feedback – external customers and engineer teams.
- On time delivery and collection of equipment.
- Return of third-party equipment within targets.
- Timely invoicing.
SPECIAL REQUIREMENTS
- Numerate with a knowledge of finance company processes preferred.
- Ability to prioritise workload and meet deadlines.
IN RETURN WE OFFER:
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- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
- Excellent training & development opportunities within a growing organisation.
- Partnership with charities that offer learning and development opportunities
- Life insurance.
- BUPA health assessment.
- Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
- Bereavement and probate service including counselling, funeral concierge support and will writing
- GP access 24/7, 365 days a year.
- Volunteering leave policy (2 days/15 hours per year).
- 10% TradePoint (B&Q) discount.
- Company social events.
- Free flu vaccines each winter.
- Free parking.
This role is being offered on a maternity cover basis. At the end of the cover period, and subject to business needs and suitable vacancies being available, you will be considered for alternative opportunities within the business.Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.
