What’s the best way to contact ASL for service or toner requests?
You can reach our Service Centre in whichever way suits you best:
📧 Email: service.centre@asl-group.co.uk (for toner and service)
☎️ Telephone: 0345 207 7000, option 1 for the Service Centre
💬 AVA: Use our AI chatbot on the ASL website for quick, self-service help
📩 General Enquiries: enquiries@asl-group.co.uk
Can AVA help if I’m not sure how to find my meter readings?
Yes, AVA can provide step-by-step instructions on how to locate and submit your meter readings.
What is RMB, and how does it work?
Remote Monitoring and Billing (RMB) automatically collects toner and meter readings from your devices through a small piece of software installed on a host PC. It scans your printers and reports toner levels, usage, and error codes directly to ASL.
Does RMB mean I never have to order consumables again?
Almost! RMB automatically triggers toner shipments when your machine reaches its reorder level. However, some consumables still need to be ordered manually:
- Waste toner bottles (these can’t be tracked automatically)
- Staple refills for booklet finishers
What should I do if my toner seems low but hasn’t been replaced yet?
If you think a toner should have arrived but hasn’t, please contact us as soon as possible, so we can investigate and resolve it promptly.
Why is it important to use the toner sent to my machine?
Each toner shipment is linked to a specific device. If toner is used in a different machine, the original device won’t trigger a new order when needed, as the system believes it already has a spare.
What happens if parts are needed for my repair?
Our engineers receive parts directly to reduce delays, and frequently used components are stocked in our warehouse for quicker turnaround.
If a part is on backorder, we’ll let you know immediately and look for alternatives to minimise downtime.
