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ASL CUSTOMER PORTAL
ASL CUSTOMER PORTAL
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Sales Operations Associate

Full time
Cambridge, Ely
 Salary: £25,000 - £27,000 per year (depending on experience)
The Sales Operations Associate plays a key role in supporting the Sales Operations Manager and Sales Department by ensuring the smooth running of daily operations, maintaining CRM accuracy, and assisting with administrative and customer-related tasks.

KEY RESPONSIBILITIES

CRM Support:

  • Maintain and ensure up-to-date records are kept in CRM.
  • Generate and distribute weekly reports to the Sales Operations Manager to support order processing.
  • Provide administrative support to Sales Department as and when required.
  • Deliver CRM overview sessions and training to Sales Department as required.
  • Support with forecasting the sales pipeline as and when required.
  • Collaborate with IT to troubleshoot and resolve CRM-related improvements and issues.
  • Assist in the implementation and testing of new CRM features or system upgrades.

 

Sales Support:

  • Handle customer queries, either directly or by identifying and passing them on to the relevant business area within the Company.
  • Resolve deal related queries to ensure smooth order processing and cash flow.
  • Assisting with the DocuSign of contracts on behalf of Sales.
  • Supporting Sales with the completion of deals in a timely manner.
  • Provide timely and accurate contract and deal information to Sales.
  • Act as a point of contact between Sales and other departments for operational queries.
  • Support of Sales Operations Manager with ad-hoc administrative duties.
  • Be an all-round team member who will be willing to get involved in issues and areas outside of their specific job role as required.
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KEY MEASUREMENTS

  • Deal packs sent to Salesperson within the agreed timeframe.
  • Lease documents completed within set time constraints.
  • Answer queries and correspondence within 24 hours.

SPECIAL REQUIREMENTS

  • A strong administrator with at least 2 years’ experience.
  • Knowledge of lease processes.
  • Excellent communication skills.
Apply now

GROW PERSONALLY AND PROFESSIONALLY

Working for ASL means being part of creating products and services that help shape the future of many industries.