The Sales Operations Associate plays a key role in supporting the Sales Operations Manager and Sales Department by ensuring the smooth running of daily operations, primarily supporting an efficient order process, maintaining CRM accuracy, and assisting with administrative and customer-related tasks.
KEY RESPONSIBILITIES
Sales Order Processing:
Process all sales orders, sales documentation, finance agreements and service agreements.
Liaise with Sales to support the process and answer any queries they or their customer may have.
Resolve any customer or agreement queries, in addition to providing sales and customer information.
Maintain customer machine database, with accurate inputting of agreement and service details.
Sales Support:
Handle customer queries, either directly or by identifying and passing them on to the relevant business area within the Company.
Resolve deal-related queries to ensure smooth order processing to maintain a healthy cash flow for the business.
Assisting with the DocuSign of contracts on behalf of Sales.
Supporting Sales with the completion of deals in a timely manner.
Provide timely and accurate contract and deal information to Sales.
Act as a point of contact between Sales and other departments for operational queries.
Support of the Sales Operations Manager with ad-hoc administrative duties.
Be an all-round team member who will be willing to get involved in issues and areas outside of their specific job role as required.
Provide ad hoc CRM Support
KEY MEASUREMENTS
Deal packs sent to the Salesperson within the agreed timeframe.
Lease documents completed within set time constraints.
Answer queries and correspondence within 24 hours.
SPECIAL REQUIREMENTS
A strong administrator with at least 2 years’ experience.
Knowledge of lease processes.
Excellent communication skills.
GROW PERSONALLY AND PROFESSIONALLY
Working for ASL means being part of creating products and services that help shape the future of many industries.
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