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Getting to know us
Are you looking for a career? ASL are a fast expanding company who are one of the largest independent managed office services suppliers in the UK. The Company is a market leader in terms of service, quality and reliability. Our growth plans are very ambitious and depend on recruiting the right staff with the right proactive, enthusiastic and dedicated attitude.
At ASL, we want our staff to be part of the business, feel valued and above all enjoy working for us. We actively encourage staff to develop their skills and knowledge providing learning and development opportunities to enable staff to reach their full potential.
Please contact our HR department at [email protected] with your details should you be interested in a career working for a growing business within an ever-changing environment.
Our current careers
Portal Support Specialist
Salary: £26,000 - 28,000
Full time
Cambridge, Ely
Posted 1 week ago
The role involves regular updates, troubleshooting, and coordination with various departments to meet business and end user, needs and improve portal functionality, with a high level of attention the detail. Initially, the focus will be on transitioning away from utilising the current paid for platforms, to effectively using manufacturer portals.
A Portals Support Specialist is responsible for maintaining and enhancing our manufacturer portals, ensuring the portals are reporting correctly on their platforms and using this data to update our ERP system.
KEY RESPONSIBILITIES:
- Manage and maintain online manufacturer's portals, ensuring they are up-to-date, secure, and functioning properly.
- Work closely with Customer Success, Billing and Order Fulfilment teams to maintain accurate billing and toner replenishment.
- Troubleshoot and resolve technical issues relating to portals, reported by customers and internal teams in a timely manner.
- Collaborate with the IT department to implement new features and improvements based on business requirements.
- Monitor portal usage and performance metrics, providing regular reports to management.
- Housekeeping and maintaining manufacturer's portals – dead, upgraded, removed devices
- Ensure compliance with data privacy and security regulations.
- Stay current with industry trends and best practices in online portal management.
- Support and train PDI team and engineers on use of manufacturer portals when needed.
- Support engineers with manufacturer portal apps.
- Support Customer Success and Help Desk when needed.
- Produce exports and reports for effective management of billing and toner replenishment.
- Device reports from manufacturer portals – number reporting, offline, stale data etc
- Online / Offline Devices
- Meter Billing Accuracy
- Toner Replenishment levels
- All new devices reporting via manufacturer portals
- Engineers actively using the manufacturer apps to reduce calls
- Knowledge of manufacturer hardware and portals
- Sufficient networking skills
- Exceptional customer care and communication skills.
- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years’ service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Physical, mental and emotional wellbeing support for you and your family
- Volunteering leave policy (2 days/15 hours per year)
- 10% TradePoint (B&Q) discount
- Free flu vaccines each winter
- Free parking
Job Features
The role involves regular updates, troubleshooting, and coordination with various departments to meet business and end user, needs and improve portal functionality, with a high level of attention the ...
Customer Relations Associate
Salary: £24,000
Full time
Cambridge, Ely
Posted 2 years ago
To deliver a high level of customer service delivery to a range of customers across all sectors within the ASL portfolio ensure the customer experience is a positive one. Onboarding new customers, establishing and maintaining relationships through active communication and feedback. Promoting ASL’s products and services to existing customers.
KEY RESPONSIBILITIES:
Customer Relations:
- Onboarding new customers to create a seamless customer experience from the first touchpoint through to service delivery.
- Build and maintain customer relations, to enable customer retention.
- Improve and maintain customer retention by conducting regular surveys, gathering feedback and using systems such as Salesforce and TrustPilot.
- Liaising with Marketing to ensure regular communication with customers such as email campaigns.
- Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods.
- Develop customer loyalty by ensuring customer needs are met and exceeded.
- Maintain and update customer records with relevant current information.
- Support the Customer Success Team when and where required.
- Assist with query resolution and contract management.
- Interact with customers to provide and process information as requested, including speedy query management.
- Handle, investigate and respond to customer complaints through to resolution.
- Review trends to report to the Customer Success Manager on where improvements can happen.
- Promote the benefits of ASL’s products and services, creating opportunities such as Customer Portal, ECO boxes, network support, and Print Releaf.
- Actively communicate with customers through different channels, sharing service, product and business information
- Meeting departmental deadlines and achieving objectives
- Customer satisfaction measures and results.
- Customer retention and opportunities created.
- Confident with strong communication skills.
- A minimum of 1 years customer service experience in a B2B environment.
- Knowledge and understanding of customer relationships.
- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years’ service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Physical, mental and emotional wellbeing support for you and your family
- Volunteering leave policy (2 days/15 hours per year)
- 10% TradePoint (B&Q) discount
- Free flu vaccines each winter
- Free parking
Job Features
To deliver a high level of customer service delivery to a range of customers across all sectors within the ASL portfolio ensure the customer experience is a positive one. Onboarding new customers, est...
