ASL are a fast expanding company, one of the largest independent managed office services suppliers in the UK. The Company is a market leader in terms of service, quality and reliability. Our growth plans are very ambitious, and depend on recruiting the right staff with the right proactive attitudes.
We are, therefore, constantly looking for quality people across all aspects of the business. This includes opportunities for enthusiastic and dedicated Engineers in all areas from the Midlands through to East Anglia and across London and the South East, in addition to administrative, warehouse and workshop roles at our Head Office in Bar Hill, Cambrige.
At ASL, we want our staff to be part of the business, feel valued and above all enjoy working for us. We actively encourage staff to develop their skills and knowledge providing learning and development opportunities to enable staff to reach their full potential.
As a company we also have a commitment to developing opportunities for young people and taking on new apprentices, it is always worth contacting us to see if there are any apprenticeship vacancies on offer.
Please contact our HR Manager, Mandy Dunn at [email protected] with your details should you be interested in a career working for a growing business within an ever changing environment.
Current Vacancies:
Parts and Warranty Administrator
Bar Hill, Cambridgeshire
Full-time
Salary: £17,000.00 to £19,000.00 /year
Summary of role:
The Parts and Warranty Administrator will ensure all warranty, consumables and customer returns are processed, re-selling or returning to stock or manufacturer.
This is an exciting role working in a busy, professional and friendly environment in our Stock Management team within our Supply Chain department. The role is based out of our head office in Bar Hill, Cambridge.
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 10 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. We have over 5000 customers nationally and 190 employees over various locations.
Here at ASL we offer a wide variety of office and print solutions to all from small businesses through to local government. Our aim at ASL is to help make businesses more efficient, cost effective and environmentally sound by offering office solutions to meet our customers changing needs.
We are a Company that looks to build every department on the principles of customer care. With a high level of both customer and employee retention, we provide a Managed Service solution to most of our customers and many of these projects have required the introduction of innovative software solutions, managed and maintained by ASL.
Key responsibilities:
- Process and assess all returns
- Warranty processing – to ensure all warranty returns are investigated and processed daily. This will included monitoring and recording successful claims
- Assess all full parts and consumable returns and return to stock or re-sell
- Process engineer toner bonus claims
- Liaise with engineers to expedite return parts
- To stock check at correct intervals and investigate and resolve any discrepancies. Recount and resolve issues arising from the daily stock check.
- Delivery non-conformances
- Resolve any damaged or Dead on Arrival (DOA) items with delivery supplier and ensure system work is completed.
- Resolving delivery issues ASAP and avoiding delays to the customer by communicating these effectively.
- Return unused and unwanted items to suppliers for credit.
- Manage the selling of all obsolete and excess stock and achieving highest return possible.
Key Measurements:
- On time warranty claim processing
- Accuracy of returns
- Return on obsolete and excess selling
- Timely processing
The ideal candidate will:
- Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate
- Be personable and approachable, with a good telephone manner.
- Have PC skills including Microsoft Office skills, such as Excel and Outlook and familiarity enabling adaptation to using bespoke Service Management Software.
- Be familiar with stock codes and stock checking.
Start: ASAP
Hours: 37.5 hours per week. Monday – Friday 8:00am – 4:30pm with one hour for lunch, unpaid
Salary: £17,000 – £19,000
In return we offer:
- Initially 23 Days annual leave in addition to Bank Holidays
- Excellent training & development opportunities within a growing organisation
- Life insurance
- Health club gym membership
- BUPA health assessment
- Volunteering leave policy
- Auto enrolment pension scheme
- Free parking
This is your opportunity to join a fast-paced, growing Company.
Purchasing Administrator
Bar Hill, Cambridgeshire
Full-time
Salary: £18,000.00 to £21,000.00 /year
Summary of role:
The Purchasing Administrator will maximise customer service through effective communication, and cost-effective sourcing and delivery of Hardware, Software, Parts, Consumables and other stock requirements. In addition they will also support and manage customer and engineer collections requests ensuring these are returned within agreed time-frames.
This is an exciting role working in a busy, professional and friendly environment in our Stock Management team within our Supply Chain department. The role is based out of our head office in Bar Hill, Cambridge.
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 10 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. We have over 5000 customers nationally and 190 employees over various locations.
Here at ASL we offer a wide variety of office and print solutions to all from small businesses through to local government. Our aim at ASL is to help make businesses more efficient, cost effective and environmentally sound by offering office solutions to meet our customers changing needs.
We are a Company that looks to build every department on the principles of customer care. With a high level of both customer and employee retention, we provide a Managed Service solution to most of our customers and many of these projects have required the introduction of innovative software solutions, managed and maintained by ASL.
Key responsibilities:
- Monitor and manage stock requirements, (system, service calls, email) clearly identifying needs,managing sourcing and delivery appropriately to optimise customer service.
- Ensure stock orders are placed on time adhering to supplier cut off times and ensuring correct pricing.
- Monitor outstanding orders, taking corrective action and communicating internally and externally as required.
- Identify and action alternative sources of supply promptly; donor, alternate supplier, etc.
- Maintain System records by; creating and maintaining accurate stock records and pricing,highlighting stock level triggers where
- Max/min too high, too low, no stock holding and updating systems calls with delivery information and regular updates. This will include regular system clean up.
- Resolve queries from service desk regarding consumable orders including damaged and missing items.
- Resolve issues relating to purchase order deliveries and invoice queries.
- Managing new collection requests, making contact with the customer and following collection through until completion.
- Maintain and update collection databases.
- Work with and assist service co-ordinator responsibilities.
- Assist with general enquiries from other departments.
Key Measurements:
- Maintain good lines of communication across all departments to ensure we do business effectively and maximise customer service.
- Notes on calls are regular and relevant within agreed time-frames.
- Resolve Delivery issues quickly, minimising customer impact.
- Customer collections processed in agreed time-frames.
- Previous purchasing experience.
The ideal candidate will:
- Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate
- Be personable and approachable, with a good telephone manner.
- Have PC skills including Microsoft Office skills, such as Excel and Outlook and familiarity enabling adaptation to using bespoke
- Service Management Software.
- Be able to think clearly and respond quickly under pressure.
Start: ASAP
Hours: 37.5 hours per week. Monday – Friday 8:30am – 5:00pm with one hour for lunch, unpaid
Salary: £18,000 – £21,000
In return we offer:
- Initially 23 Days annual leave in addition to Bank Holidays
- Excellent training & development opportunities within a growing organisation
- Life insurance
- Health club gym membership
- BUPA health assessment
- Volunteering leave policy
- Auto enrolment pension scheme
- Free parking
This is your opportunity to join a fast-paced, growing Company.