ASL are a fast expanding company, one of the largest independent managed office services suppliers in the UK. The Company is a market leader in terms of service, quality and reliability. Our growth plans are very ambitious, and depend on recruiting the right staff with the right proactive attitudes.
We are, therefore, constantly looking for quality people across all aspects of the business. This includes opportunities for enthusiastic and dedicated Engineers in all areas from the Midlands through to East Anglia and across London and the South East, in addition to administrative, warehouse and workshop roles at our Head Office in Bar Hill, Cambridge.
At ASL, we want our staff to be part of the business, feel valued and above all enjoy working for us. We actively encourage staff to develop their skills and knowledge providing learning and development opportunities to enable staff to reach their full potential.
As a company we also have a commitment to developing opportunities for young people and taking on new apprentices, it is always worth contacting us to see if there are any apprenticeship vacancies on offer.
Please contact our HR Manager, Mandy Dunn at [email protected] with your details should you be interested in a career working for a growing business within an ever changing environment.
Current Vacancies:
Field Service Supervisor
Central London
Hours: 40 hours per week. Monday – Friday 8:30am – 5:30pm with one hour for lunch, unpaid
Salary: £30,000 – £35,000 per annum + bonus scheme
Summary of role:
ASL are looking for an experienced Walking Field Service Supervisor who will ensure first class customer service to our entire client base, striving to get things right first time and where we don’t, ensuring effective service recovery.
This is an exciting role working in a busy, professional and friendly environment in our Service department.
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 10 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. We have over 5000 customers nationally and 190 employees over various locations.
The service department is responsible for the installation and maintenance of our fleet of print devices installed at customer sites throughout England and North Wales. This is carried out by our own manufacturer trained engineers, who each work in a given geographical area, we also conduct our own internal training to ensure engineer’s knowledge is kept up to date.
Here at ASL we offer a wide variety of office and print solutions to all from small businesses through to local government. Our aim at ASL is to help make businesses more efficient, cost effective and environmentally sound by offering office solutions to meet our customers changing needs.
We are a Company that looks to build every department on the principles of customer care. With a high level of both customer and employee retention, we provide a Managed Service solution to most of our customers and many of these projects have required the introduction of innovative software solutions, managed and maintained by ASL.
Key responsibilities:
- Repair of customer’s equipment at their premises in line with service guidelines set.
- Completion of preventative maintenance either on fault calls or dedicated visits.
- Installation and removal of machines, including networking with customer’s system and operator training.
- Supervisor will be required to coach, mentor Trainee Engineers and to deputise Regional Service Manager
- Support Regional Service Manager with performance initiatives.
- Assisting service engineers with problem resolution within your specialist manufacturer’s range.
- Ensuring return to fit and recall rates remain within target.
- Accurate accounting of stock and work time.
- Proven fault-finding skills and methodical working methods.
Key Measurements:
- Completion of work within the given response schedule and to a consistently high standard
- Good RTF and Recall rates
- Servicing of machines within budget restraints given
- To help improve team member performance, to maximise profitability
The ideal candidate will:
- Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate
- Be personable and approachable with excellent customer service skills.
- Show great skills in networking and technical ability.
- Strong leadership skills.
- Kyocera, Ricoh and Canon experience.
In return we offer:
- Field Service Engineer bonus scheme
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- Auto enrolment pension scheme
This is your opportunity to join a fast-paced, growing Company.
Trainee Office Administrator (Apprenticeship)
Cambridge
Hours: Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid
Salary: £11,700.00 /year
Summary of role:
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 10 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 5000 customers nationally, we supply the latest technology from many of the world’s leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.
The role of Trainee Office Administrator is a key role within the team dealing with the day to day tasks associated with the smooth running of the office. This includes; answering and directing incoming telephone calls, creating documents, handling post, greeting visitors and supporting colleagues. The successful applicant will be based in the Cambridge Head office within the Administration department which is responsible in providing customers and colleagues with excellent administrative support and communicating effectively at all times. The administration department holds around 10 administrators split into sub-teams of Administration, Sales Order Processing and HR.
Key responsibilities:
- Answer and direct incoming calls promptly, in a professional manner, conveying messages where necessary
- Handle customer correspondence and administer mail merge documents, standard letters and Company documents
- Respond to customer requests efficiently and providing a high level of customer service
- Support sales administration team and Administration Manger
- Day to day general office duties e.g handling of mail, photocopying, emailing etc
- Maintaining office equipment including stationery and stock replenishing
- Assist with data input, meter reading collection and maintenance of customer database
- Greet visitors and provide hospitality for meetings
Key Measurements:
- Provide excellent customer service
- Provide support to sales and administration staff
- Day to day office responsibilities
- Answer telephone calls within three rings
- Deal effectively with customer enquiries and correspondence within 24 hours
Special Requirements:
- Excellent communication skills
- Microsoft Office experience
- Ability to prioritise workload and use own initiative where appropriate
In return we offer:
- Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- Free parking
- Health club gym membership
The desired candidate will be personable and approachable with a good telephone manner, willing and able to help out where required and be a good team-player with a flexible approach.
Our chosen training provider is Cambridge Regional College. You will achieve an NVQ in Business Administration with Cambridge Regional College assessor visiting you on a regular basis. You will also be given the time to achieve functional skills if needed.
The role of Trainee Office Administrator can open the door into many different opportunities within the Company.