As an Internal Sales Associate, your day-to-day tasks will include engaging with potential customers, understanding their printing requirements and needs, providing product and consumable recommendations, negotiating prices, and ensuring customer satisfaction. You will also be responsible for building and maintaining strong customer relationships, managing sales enquiries, and achieving sales targets. KEY RESPONSIBILITIES

• Demonstrates an understanding of the key business requirements of their customers and prospects for both current and future business needs.
• Make outbound sales calls to prospects and current clients to understand their printing supply needs.
• Email, follow-up, and follow through with any outbound/incoming enquiries related to the printing supply needs of businesses.
• Communicating with customers to understand their needs and requirements and identify sales opportunities.
• Prepare price quotes and presentations in a timely manner.
• Process relevant orders through the system.
• Maintains an effective business relationship with key customers and prospects.
• Maintains an account strategy for existing customers that enhances existing revenue and margins, by introducing new consumables that expand the business relationship.
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails.
• Maintaining and improving the database of prospects and identifying new leads.
• Coordinates sales efforts with marketing, logistics, accounting, technical support, and sales management.
• Keeping up to date with product and service information and competitor offers.
• Work with sales counterparts and sales channel partners to develop best solution for the customer
• Monitor the business activity of customer base.
• Provide written and verbal feedback to management on customer needs, problems, interests, competitive activities, and potential needs for new products and services.
• Managing bulk consumable orders, accepting, and negotiating prices with a view of driving increased growth.
• Attending product training relevant to the role whilst educating yourself about products, market conditions, technology changes, market trends, sales process improvements, and other position-related requirements through company and industry-provided materials.
• Support the Purchasing Manager in driving any improvements or changes.
• Provide additional administrative support where required.

KEY MEASUREMENTS

• Achieve call targets for new and existing customers.
• Achieve Consumable revenue target.
• Maintain set sales GP target.

SPECIAL REQUIREMENTS

• A minimum of one years’ telesales experience, ideally industry related, not essential

IN RETURN WE OFFER:

• Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
• Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
• Excellent training & development opportunities within a growing organisation
• Life insurance
• BUPA health assessment
• Physical, mental and emotional wellbeing support for you and your family
• Volunteering leave policy
• 10% TradePoint (B&Q) discount
• Free parking