Unified Communication

Why your business needs cloud telephony

You depend on your phone system every minute of every day. As long as your people stay in touch, deliver projects on time and provide great experiences for your customers, everything can run smoothly.

But legacy phone systems are no longer fit for purpose and can really hold your business back. Reaching colleagues who are working out of the office, for example, can be difficult – impacting your responsiveness and productivity. Legacy systems can also be difficult to deploy, maintain and use – increasing workloads and frustration.

The three essentials of modern business communications systems


You need a solution that enables you to connect with employees quickly, maximise productivity and delight customers, while being easy to deploy and simple to manage.


You need a solution that enables you to react to new opportunities faster and generate higher revenues, without requiring extra hardware.


You need a solution that is always up and running to support your business, that fully complies with all regulations and that keeps your data totally secure.

How to choose the cloud telephone system that’s right for you

Freeing you from the limitations of traditional, office-based phone systems, the right cloud telephone system increases your flexibility and productivity, without the need for large capital investment.

Given the numerous solutions available – with different levels of functionality, flexibility, management complexity and resilience – how do you know which one is right for you?

Download Checklist

Hello Cloudya – the best ever cloud telephone system

With just one number and inbox for every employee, your people can easily stay in contact and work more productively – wherever they are, whatever device they’re using.


  • Intuitive access to powerful voice features
  • One login and password
  • Dedicated phone number
  • All for reaching colleagues on any device, anywhere in the world


  • Any device from anywhere in the world
  • Mobile, office and home phones plus any web browser on any Internet connected device


  • Fully redundant architecture (including geo-redundant EU data centres)
  • End-to-end data security
  • Voice services designed and managed in-house

ASL powered by NFON

Headquartered in Munich, NFON AG is the only pan-European cloud PBX provider – counting more than 15,000 companies across 13 European countries as customers. With Cloudya, NFON offers an easy-to-use, independent and reliable solution for advanced cloud business communications. With its intuitive communications solutions, NFON enables European companies to improve their work a little, every single day. NFON is the new freedom in business communications.

Read more about our partnership with NFON

FAQs: Cloudya

Cloudya our Cloud Telephone System uses the Internet to make and receive calls. With NFON you eliminate the telephone system hardware, the telephone connection and the maintainer. The system is flexible, scalable and simple to administer.

The base technology is called hosted PBX, often called IP Centrex. Both refer to the same concept: the telephone system is not installed at the company site but at an external data center, and can be accessed anywhere using the Internet.

The telephone system is operated over the Internet. The system itself is located at the NFON data center – it has a resilient set up failover at geographically separated servers. All services are guaranteed and TÜV certified.

With Cloudya you eliminate expensive telephone system hardware: your telecommunication system comes right from the internet. All the features and functions you need are subscription based and accessed over the Internet.

With Computer Telephony Integration, or CTI, you can make or receive calls using your PC. Advantages of this allow you to also see all the information from the customer database on your screen. Whether you’re at the office or at the home office using your laptop.

With our App, you link your mobile to the Cloudya: your mobile becomes a full-fledged extension. You lose no functionality of your profile when using the app. And you can easily phone on the road using your office number – throughout your country.

Analogue devices can easily be connected to Cloudya using an analogue telephone adapter (ATA). Whether IP phone, mobile, softphone, DECT phone or conference phones – NFON is compatible with numerous devices.

Symmetric DSL, unlike ADSL, uses the same speed in both directions. So it’s perfect to send large data packets to the net or make many calls at once. Cloudya is best used with SDSL, but ADSL is also an option.

This is not possible. Is there a way to disable the voicemail access from a phone? Unfortunately this is not possible. The button remains active even if voicemail is turned off.

The voicemails would remain until limit has been used up (100 VM limit), once they reach the limit, the oldest one will be removed and the newest one will be entered.

Queues and Groups do not allow call waiting feature to be active. Call waiting will only work when you receive a call direct on your DDI or extension number.

Depending on the configuration, the call can be held in a queue (set with appropriate MOH and recordings) or you can set the call to go to different destination after a time out delay.

The Group and Queue configuration takes precedence over any extension members’ configuration.

Are you ready to hit new heights with cloud telephony?

We’re here to show you how. Simply contact one of our experts for more details.

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