The role of Credit Controller is a key role within the team dealing with the management of the cash inflow of the business and building relationships with customers.

KEY RESPONSIBILITIES

Credit Control:

• Contribute to the organisation’s cash flow by minimizing overdue payments.
• Issue accurate and timely invoices to customers.
• Ensure that invoices are clear, complete, and compliant with relevant regulations.
• Analyse financial data, credit reports, and payment histories to make informed credit decisions.
• Contact customers to follow up on outstanding balances and resolve payment discrepancies.
• Implement effective collection strategies to reduce overdue payments.
• Build and maintain positive relationships with customers while ensuring the prompt resolution of payment issues.
• Enhance and maintain regular communication with sales teams and other relevant departments to gather information on customer accounts.
• Provide timely updates on credit-related issues to management.
• Ensure compliance with legal requirements in credit management practices. Evaluate the creditworthiness of new and existing customers.

Reporting:

• Prepare and present regular reports on the status of customer accounts, collections, and credit risk.
• Report on query management

SPECIAL REQUIREMENTS

• Previous experience in a similar role
• Strong communication skills.
• Excellent numerical and problem-solving skills.
• A passion for providing excellent customer service and results driven
• Professional, confident and diplomatic when liaising with others

IN RETURN WE OFFER:

• Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
• Initially 23 Days annual leave in addition to Bank Holidays
• Excellent training & development opportunities within a growing organisation
• Physical, mental and emotional wellbeing support for you and your family
• Volunteering leave policy
• 10% Tradepoint (B&Q) discount
• Free parking