Full time
Cambridge, Ely
Posted 1 month ago

The role of Credit Controller is a key role within the team dealing with the management of the cash inflow of the business and building relationships with customers.


Credit Control:

  • Contribute to the organisation’s cash flow by minimizing overdue payments.
  • Issue accurate and timely invoices to customers.
  • Ensure that invoices are clear, complete, and compliant with relevant regulations.
  • Analyse financial data, credit reports, and payment histories to make informed credit decisions.
  • Contact customers to follow up on outstanding balances and resolve payment discrepancies.
  • Implement effective collection strategies to reduce overdue payments.
  • Build and maintain positive relationships with customers while ensuring the prompt resolution of payment issues.
  • Enhance and maintain regular communication with sales teams and other relevant departments to gather information on customer accounts.
  • Provide timely updates on credit-related issues to management.
  • Ensure compliance with legal requirements in credit management practices. Evaluate the creditworthiness of new and existing customers.


  • Prepare and present regular reports on the status of customer accounts, collections, and credit risk.
  • Report on query management


  • Previous experience in a similar role
  • Strong communication skills.
  • Excellent numerical and problem-solving skills.
  • A passion for providing excellent customer service and results driven
  • Professional, confident and diplomatic when liaising with others


  • Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
  • Initially 23 Days annual leave in addition to Bank Holidays
  • Excellent training & development opportunities within a growing organisation
  • Physical, mental and emotional wellbeing support for you and your family
  • Volunteering leave policy
  • 10% Tradepoint (B&Q) discount
  • Free parking

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