Responsible for the processing and administration of rental contracts. This includes co-ordinating installation of equipment and setting up rental agreements, along with any third-party arrangements. A key element of the role is to liaise and communicate with the Sales team and the Customer Success Manager.

KEY RESPONSIBILITIES:

• Process sales documentation and administer contracts relating to the rental and service of equipment.
• Support the Films & Specialist Rental Sales Manager in driving any improvements or changes.
• Co-ordinate the delivery of equipment, communicating with all parties involved.
• Assist the billing team with the collection and processing of meter readings to enable service invoicing.
• Raising of invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing and other ad hoc charges
• Invoicing of chargeable consumable items and service requests.
• Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
• Assist with invoice query resolution, including processing of credit notes.
• Administer, set up and maintain service agreements and arrangements for third party service provision.
• Assist the Customer Success team with handling requests for service and consumables.
• Assist the Billing team with meter reading collection for invoicing.
• Maintain and update service records with relevant service and contact information.
• Communicate with both internal and external customers, including the sales team.
• Provide additional administrative support where required.

KEY MEASUREMENTS

• Meeting departmental KPI’s and achieving objectives
• Acknowledgement requests and queries within 24 hours
• Contract and invoicing management

SPECIAL REQUIREMENTS

• Minimum of one years’ administrative experience, ideally industry related
• Strong communication skills
• Passion for providing excellent customer service

IN RETURN WE OFFER:

• Working hours Monday – Friday, 9:00am – 5:30pm with one hour for lunch, unpaid.
• Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years’ service
• Excellent training & development opportunities within a growing organisation
• Life insurance
• BUPA health assessment
• Physical, mental and emotional wellbeing support for you and your family
• Volunteering leave policy (2 days/15 hours per year)
• 10% TradePoint (B&Q) discount
• Free flu vaccines each winter
• Free parking