Full time
Cambridge, Ely
Posted 3 weeks ago

The role of Films & Specialist Rentals Sales Associate is responsible for the processing and administration of rental contracts. This includes co-ordinating installation of equipment and setting up rental agreements, along with any third-party arrangements. A key element of the role is to liaise and communicate with the Films & Specialist Rentals Operations Lead and Sales teams.


  • Process sales documentation and administer contracts relating to the rental and service of equipment.
  • Support the Films & Specialist Rental Sales Manager in driving any improvements or changes.
  • Co-ordinate the delivery of equipment, communicating with all parties involved.
  • Assist the billing team with the collection and processing of meter readings to enable service invoicing.
  • Raising of invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing and other ad hoc charges
  • Invoicing of chargeable consumable items and service requests.
  • Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
  • Assist with invoice query resolution, including processing of credit notes.
  • Administer, set up and maintain service agreements and arrangements for third party service provision.
  • Assist the Customer Success team with handling requests for service and consumables.
  • Assist the Billing team with meter reading collection for invoicing.
  • Maintain and update service records with relevant service and contact information.
  • Communicate with both internal and external customers, including the sales team.
  • Provide additional administrative support where required.


  • Meeting departmental deadlines and achieving objectives
  • Accurate and timely query resolution
  • Acknowledge requests and queries within 24 hours


  • Meeting departmental KPI’s and achieving objectives
  • Acknowledgement requests and queries within 24 hours
  • Contract and invoicing management


  • Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid.
  • Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
  • Excellent training & development opportunities within a growing organisation
  • Life insurance
  • BUPA health assessment
  • Physical, mental and emotional wellbeing support for you and your family
  • Volunteering leave policy
  • 10% TradePoint (B&Q) discount
  • Free parking

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