The role of Meter & Billing Administrator is varied, with a focus on the collection and administration of meter readings and collection methods, coupled with service invoicing.

KEY RESPONSIBILITIES

• Co-ordinate and manage the collection and processing of meter readings to enable service invoicing.
• Assist with raising of service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
• Manage and administer meter reading collection methods, updating the database accordingly.
• Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
• Liaise with the ASSIST team on portal support issues/requests for meter readings.
• Send and process email meter reading requests – initial and final reminder.
• Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
• Processing of meter reading and service related credit notes as required.
• Administer and provide meter readings for third party service provision.
• Maintain and update service records with relevant contact information.
• Communicating with both internal and external customers.
• Support the Customer Success team where required.
• Provide additional administrative support where required.

KEY MEASUREMENTS

• Meeting deadlines and KPI’s.
• Acknowledgement requests and queries within 24 hours.
• Contract and invoicing management.

SPECIAL REQUIREMENTS

• A minimum of one years’ administrative experience.
• Strong communication and customer skills.
• A passion for providing excellent customer service.