Extensive services

We work with 7000+ customers, providing them with excellent service levels that ensure they don’t have to worry about downtime affecting their business

Extensive services

We work with 7000+ customers, providing them with excellent service levels that ensure they don’t have to worry about downtime affecting their business

Our current average service delivery metrics across the UK are:

98.8% up time across our whole installed base

Average call response across the UK is 3hrs 38mins (under 2.5hrs in London)

97.5% first time fix from our field technicians

More than 20% of faults cleared remotely

Unique ASL Customer Portal with real time data

Intelligent Service

Our leading-edge IT systems deliver a real time INTELLIGENT SERVICE to provide a bespoke, quality, cost-effective service, delivered against agreed performance levels.

The ASL service dashboard is unique in the industry and is your guarantee of our quality service. Performance levels are measured daily with the objective of delivering our “best in class” service.  We gather data to understand the entire document processes within your organisation and discover the true costs involved with device efficiency, workflows, software, security and environmental impact.

We’ll manage your entire document environment to ensure that it stays at peak performance and delivers the benefits that you require. Our dedicated hardware and software support (remote or on-site) will continue to monitor your fleet and workflows, looking for ways to further reduce costs or increase efficiency. With our range of data analysis tools, we’ll report regularly on areas that can be improved.

Finally, we can offer a bespoke out of hours service or carry out service requests on a ‘Time and Materials’ basis if you prefer.

Our service performance levels are measured in real time, with the objective of delivering a “best in class” service.

Payment Plans

We offer a comprehensive range of payment methods for all of our products and services:

Meter Readings

To submit a meter reading fill out our form and one of our expert team will be in touch.

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Toner Request

Running out of toner? Not a problem, fill out our toner request form and we will be in touch.

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Book an Engineer

To book an engineer please fill out the form or give us a call and our expert team will be able to help.

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Remote support

Welcome to our remote support page. If you are having problems our support engineers can connect to you to help resolve the problems.

To use LogMeIn first call our support team to obtain your LogMeIn pin number.

By using this page you are able to swiftly obtain remote support from one of our Highly Trained Helpdesk / Network Technicians.

Through LogMeIn Rescues we can log directly into your computer, laptop, server or Apple Mac to remotely assist by fixing your fault/problem as quick as possible.

Our remote support also allows us to use LogMeIn Rescues Lenses, which allows our helpdesk team a view through your eyes by using a mobile app to enable is to have a visual look, what you see we can see.

LogMeIn

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