Our service performance levels are measured in real time, with the objective of delivering a “best in class” service. Our current average service delivery metrics across the UK are:
- 98.8% up time across our whole installed base
- Average call response across the UK is 3hrs 38mins (under 2.5hrs in London)
- 97.5% first time fix from our field technicians
- More than 20% of faults cleared remotely
- Unique ASL Customer Portal with real time data
