Intelligent Service

Our leading-edge IT systems deliver a real time INTELLIGENT SERVICE to provide a bespoke, quality, cost-effective service, delivered against agreed performance levels.

The ASL service dashboard is unique in the industry and is your guarantee of our quality service. Performance levels are measured daily with the objective of delivering our “best in class” service.  We gather data to understand the entire document processes within your organisation and discover the true costs involved with device efficiency, workflows, software, security and environmental impact.

We’ll manage your entire document environment to ensure that it stays at peak performance and delivers the benefits that you require. Our dedicated hardware and software support (remote or on-site) will continue to monitor your fleet and workflows, looking for ways to further reduce costs or increase efficiency. With our range of data analysis tools, we’ll report regularly on areas that can be improved.

Finally, we can offer a bespoke out of hours service or carry out service requests on a ‘Time and Materials’ basis if you prefer.

Payment Plans

We offer a comprehensive range of payment methods for all of our products and services:

Remote support

Welcome to our remote support page. If you are having problems our support engineers can connect to you to help resolve the problems.

To use LogMeIn first call our support team to obtain your LogMeIn pin number.

By using this page you are able to swiftly obtain remote support from one of our Highly Trained Helpdesk / Network Technicians.

Through LogMeIn Rescues we can log directly into your computer, laptop, server or Apple Mac to remotely assist by fixing your fault/problem as quick as possible.

Our remote support also allows us to use LogMeIn Rescues Lenses, which allows our helpdesk team a view through your eyes by using a mobile app to enable is to have a visual look, what you see we can see.

LogMeIn