Our service performance levels are measured in real time, with the objective of delivering a “best in class” service. Our current average service delivery metrics across the UK are:

• 98.8% up time across our whole installed base
• Average call response across the UK is 3hrs 38mins (under 2.5hrs in London)
• 97.5% first time fix from our field technicians
• More than 20% of faults cleared remotely
• Unique ASL Customer Portal with real time data