Our service performance levels are measured in real time, with the objective of delivering a “best in class” service. Our current average service delivery metrics across the UK are:

  • 98.8% up time across our whole installed base
  • Average call response across the UK is 3hrs 38mins (under 2.5hrs in London)
  • 97.5% first time fix from our field technicians
  • More than 20% of faults cleared remotely
  • Unique ASL Customer Portal with real time data

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