Extensive services from ASL.
Our service performance levels are measured in real time, with the objective of delivering a “best in class” service. Our current average service delivery metrics across the UK are:
98.8% up time across our whole installed base
Average call response across the UK is 3hrs 38mins (under 2.5hrs in London)
97.5% first time fix from our field technicians
More than 20% of faults cleared remotely
Unique ASL Customer Portal with real time data