Our service performance levels are measured in real time, with the objective of delivering a “best in class” service. Our current average service delivery metrics across the UK are:

    • 98.8% up time across our whole installed base
    • Average call response across the UK is 3hrs 38mins (under 2.5hrs in London)
    • 97.5% first time fix from our field technicians
    • More than 20% of faults cleared remotely
    • Unique ASL Customer Portal with real time data

 

damianServices overview