Our service performance levels are measured in real time, with the objective of delivering a “best in class” service. Our current average service delivery metrics across the UK are:
98.8% up time across our whole installed base
Average call response across the UK is 3hrs 38mins (under 2.5hrs in London)
97.5% first time fix from our field technicians
More than 20% of faults cleared remotely
Unique ASL Customer Portal with real time data
Payment Plans
We offer a comprehensive range of payment methods for all of our products and services.
Our leading-edge IT systems deliver a real time INTELLIGENT SERVICE to provide a bespoke, quality, cost-effective service, delivered against agreed performance levels.
Welcome to our remote support page. If you are having problems our support engineers can connect to you to help resolve the any issues you may be experiencing.