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How to request maintenance from ASL Group

Here at ASL Group, we understand just how vital functioning printers are to your work-flow. There is nothing worse than needing an important document for that imminent meeting and not being able to run it off. This could be a potential disaster but with the kind of help ASL Group offer, this need not be the case.

In the event of an emergency with any of the printing hardware or supplies that you currently use, how can you get in touch with us?

Remote service help

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The first option is advised if you are a customer of ASL Group and have a simple query that could be easily fixed. When your print system is set up by us, we will give you a unique PIN which will allow you to gain remote assistance if required. This will be given by one of our qualified service engineers who will be able to help with the issue you are facing. If you find keeping on top of your print supplies a headache too, we can help there! You can also use our website to send in meter readings from your printers or ask for new toner so you never run out again.

Give us a call

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If you would rather than simply pick up the phone and speak to us! This is also the best way if you are not a current ASL Group customer but need our help. Our UK based call centre is in the Midlands and this help desk service is a great way to get your problem sorted out, fast. The experienced staff you speak too will be able to clarify the issue and do their best to offer a solution over the telephone. If the nature of the issue can’t be fixed in this manner, then an engineer will be booked to come out in person to resolve.

Request an engineer callout

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Of course, if you would rather just book an engineer to come out then this is possible too. Simply visit our website and fill in the form here to request an engineer visit or phone up and ask for an engineer call-out appointment. Make sure to have the machine serial number when you do, along with a description of what the actual problem is. A clear and detailed description will allow the engineer to fix it faster when he arrives. Once the appointment is made at a time that suits you, the engineer will come to your business to resolve.

If you need a hand, get in touch


As you can see, there are a number of ways that ASL Group can help if you are stuck. Simply get in touch with us and we will get your problem sorted out quickly and efficiently. Let us worry about keeping your printers running so you can focus on doing your job. We offer a guaranteed same-day response which means your issue will get fixed without any long delays.

Why use a managed print service?

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If you don’t already, then thinking of using the managed print service that ASL Group offers is worthwhile. The main benefit of using this service is for just the reason described above. Setting up and maintaining a print network in a busy office or workplace can be time-consuming and stressful. By using the managed print service ASL Group offer, we take all that away from you.

Our team of fully trained engineers will always be on hand to help keep your machines running at their peak levels with no interruption in service. This means you can just get on with your daily role and always be able to print when you most need too. If you do encounter any issues, our quick response means it will be fixed before you know it by a qualified professional.

If you are having printer problems and need help, then don’t be afraid to get in touch. Any of the above methods will see your query dealt with promptly and your printers working to their optimal level again. People are at the very heart of what we do so we will always do our very best to keep you printing and fix any issues that may sometimes arise.

Andrew HoyleHow to request maintenance from ASL Group