At ASL, we take customer support seriously. If you’ve visited our website recently, you may have noticed something a little different. Our website is now home to our resident virtual customer support agent, Ava.

Why Ava?

In a fast-paced business environment, efficiency is key. Ava is designed to streamline your interactions with our services, making your experience smoother and more convenient than ever before. Here’s why you’ll love it:

  • 24/7 Availability: Ava is available round the clock, ensuring that you can get assistance whenever you need it.
  • Instant Responses: Ava provides immediate answers to your queries, putting you back on track with your printing needs promptly.
  • Expert Knowledge: Ava is powered by the latest technology and backed by the expertise of our managed print professionals. It can provide you with accurate information and recommendations to optimise your print environment.
  • Easy to Use: Interacting with Ava is as simple as having a conversation. Whether you’re a tech-savvy professional or a casual user, you’ll find it intuitive and user-friendly.

What Can Ava Do for You?

Ava is much more than just a chatbot; it’s your personal assistant for all things related to managed print. Here are some of the tasks it can assist you with:

  • Order Tracking: Ava can help you track your orders by providing information on the last orders for your device and offering tracking details to monitor the delivery status.
  • Meter Readings: Ava can be used to input your current meter readings, ensuring that your account information remains up-to-date, and your billing is accurate.
  • Copy Invoices: Ava can direct you to sign up for our Customer Portal, where you can access copy invoices.
  • Service Requests: You can log service requests through Ava, streamlining the process of requesting maintenance or support for your printing devices, software and telecoms.
  • Sales Enquiries: Ava can handle sales enquiries, providing information or assistance related to purchasing or upgrading printing equipment or services.

How to Get Started

Getting started with Ava is easy, just look for the Ava icon in the corner of the screen. Click on it to start a conversation.

We’re excited to introduce you to Ava, and we can’t wait to show you how it will make your printing experience smoother and more efficient than ever before. Ava is continuously learning and improving so if Ava can’t answer your query the first time, it will be able to in the future. Let’s embrace the future of managed print services together with Ava!