You may have noticed that earlier this year we did a soft launch of our new customer service portal.

These days people don’t want to be waiting around for working hours for a customer agent to help. They want always on managed print services that are easy, convenient and don’t cost the earth – in money, or sustainability. Sometimes, our customers simply want to submit information like meter readings, or to raise a ticket for a repair. They want to be able to do what they need to do quickly and easily, and at a time that suits them. And, in this technological age, why not?

Many organisations also battle with increasingly complicated printer or photocopier fleets, which makes the ability to keep track more important than ever. So, we had a revamp of our customer portal to bring our customers convenience like never before with their ASL account. With a self-serve portal, we’re making it possible to manage your account and handle the admin in your own time, whether that’s in the office, or at home in front of the telly after a long day at work.

That’s not to say there isn’t still a friendly agent waiting on the end of a phone when you need one, of course there is, but with our customer service portal we simply aim to make those other bits that little bit easier so you can get on with your day.

You may be wondering exactly what our customer service portal does. Once signed up, our customers can log in to their own secure area where they can manage their account and:

Submit meter readings, to keep closer tabs on toner quantity and manage replacement more effectively.

Access invoices – whether they’re unpaid or have been paid, so you always know where your account stands.

Log service tickets to make getting help even easier.

View details about your equipment, so you can always find key information when you need,

See any open calls and keep track of any outstanding issues with any device in your fleet, whatever size it is.

And, as you’ve come to expect with ASL, it’s all extremely easy with our carefully designed user-friendly dashboard.

Experience convenience like never before with ASL’s Customer Portal. Customers can sign up to the ASL Group new customer portal here. If you’re not already a customer but like the sound of really easy and convenient print management services, contact us on 0345 207 7000.