As an established managed print service provider, we regularly check in on our customers to find out what we’re doing well, and if there’s anything we can improve on. And there’s one response we hear more often than anything else: more often than the stories about outstanding customer support, industry knowledge and technical expertise. Our ability to be entirely independent.
Managed print services are increasing in popularity these days, so it’s no wonder that many print hardware manufacturers are starting to offer their own managed print services.
Providing a managed print service is a great way to encourage adoptions of their own devices. And once an organisation starts to use a particular brand, it’s much harder to swap. Whether it’s customer loyalty end-of-life trade-ins, a preference for familiarity or simply anxiety around change, once you’re using a particular brand of device, you’re more likely to stick with it.
However, this kind of managed print service overlooks one of the key principles of finding a managed print service. The importance of putting the customer front and centre. When you’re choosing a managed print service, your focus should be on a service that suits your needs – right down to the actual printing or photocopier fleet that meets your business’s needs. And while each manufacturer may offer a range of devices at different price points, all devices will still belong to the same brand, giving customers limited options.
When choosing a printing or photocopier fleet you don’t want to be influenced by the devices that give the manufacturer the highest margin, or that offer you the best all-singing, all-dancing service to lure you in. You need a product that will balance your printing or document management demands against cost-effectiveness, so you don’t end up paying through the nose for services or capabilities that you don’t use.
ASL partners with a wide range of leading printer and photocopier manufacturers so we can offer all of our managed document service or managed print service customers the capabilities and features they need to keep their documents managed efficiently and securely while accessible to the right people in the most cost-effective manner.
We work with a wide range of leading print and photocopier hardware partners including Canon, Kyocera, Epson, Ricoh, Lexmark, Xerox, Toshiba and Hewlett Packard, so with ASL Managed Print Services, you’ll have access to all the leading names in printer and photocopier technology. With a good relationship with so many market leaders and emerging manufacturers, we can provide the right hardware solution for companies of all shapes and sizes, whatever their requirements, every single time. And with so many partners, we can offer our customers truly individual agnostic advice to ensure each customer gets the best possible deal for them.
For more information about our Document Management services, call us on 0345 2077000.