Customer experience is key in today’s global work environment. However, errors and delays all contribute to negative customer interactions. By thinking broadly and reimagining the customer experience, technology provides a whole new toolset you can deploy to help you deliver a more seamless and enjoyable customer interaction.
How does your business operate?
How does work appear within your business? What steps does it flow through? And when is it considered complete and what slows the process down? Perhaps sick leave or holiday? Maybe different time zones? Perhaps the physical input of data into systems?
What would your business look like without these kinds of delays? Would you be able to meet more orders? Make your customers happier? Perhaps you could pitch faster and get ahead of competitors.
By identifying what your business looks like and how you’d like it to run, you can identify opportunities to improve the efficiency of your business by using technology. Without substantial investment, you can’t expect to fully automate all of your processes, but it’s easy to automate a few that can deliver dramatic effects, freeing up the time and energy of employees to deal with other, more complex or strategic issues.
How technology can help deliver more
Newer technologies offer additional capabilities which can be set up to automate elements of the process and reduce the risk of data errors from input, delays caused by sick leave or things being forgotten when people take a break for annual leave. This makes workflows faster and more streamlined.
The introduction of new technology enables businesses to reimagine their workflows and automate processes. This automation can, in turn, make it easier for businesses to overcome these challenges.
Modern equipment makes it easier to work remotely with printers that are set up to print from any location or site, or controls to ensure that documents sent to print are only printed at a time when the document owner is there to receive it. And, with cloud connectivity, it becomes possible to manage and control hardware, to automate service booking or the delivery of consumables, and even book spare parts remotely. With automation, it becomes less likely that the incorrect part toner or cartridge will be ordered, or for an engineer to not have some idea of the issue to be looked at. As these tasks can be set in a workflow that requires minimal human intervention, the process from identifying an issue to its resolution can take place substantially faster than in the past. Traditional repairs where an engineer would have to come and take a look to identify what was needed, then order the part, receive the part and then return to fit it would take substantially longer and with parts, labour and lost opportunity, would cost a business substantially more. And, with a more streamlined approach to repairs, businesses can rely on greater uptime among their hardware devices. Also, if these tasks can be managed remotely, they can be managed as part of a managed print service, or a managed documents service.
ASL: Making technology more accessible
However, new photocopiers and new printers are expensive items of hardware, and most businesses are unable to afford to regularly replace such items. With ASL Managed Print Services, you can benefit from upgrades when you need them, and with Managed Print Services Flex, you can even adapt your managed print service delivery to meet your needs as they change.
Of course, ASL services aren’t limited to managed print services, we also offer managed document services and can help establish workflows that enable you to manage, store and protect your data effectively as it’s used around the business.
For more information on how ASL can help you benefit from the latest in office hardware such as printers and photocopiers, call us on 0345 207 7000.