“The [Managed Print Services] engineer that arrived on site was incredibly professional, tenacious and demonstrated exemplary customer service combined with product knowledge. Not only was the issue resolved the same day the engineer took the time to explain exactly what had happened and why it won’t happen again”.

This was a review posted by one of our customers just a few weeks ago. We were delighted to see another 5* Review on our Trustpilot review page.

Just a glance at our Trustpilot page reminds us that there are many reasons why our customers choose ASL-Group for their Managed Print Services. However, it’s our customer service that wins the award for most regularly mentioned reason.

It would be very easy for us to say that we deliver great customer service, but the truth of the matter is, that our customers can say it much better than we can.

“The installation went smoothly”

“We find the automatic sending of the ink refills very handy”

“the support team works very well with our IT support team”

“[Amanda] went out of her way to help us”

“So helpful and calm”

“Resolved the same day”

“took the time to explain exactly what had happened and why it won’t happen again”

You see, it’s not simply about delivering great customer service as we see it – it’s about delivering the service that our customers feel makes the difference.

From these statements alone, we can see it’s not simply about providing the right equipment, deploying it correctly and training our staff. It’s not even about fixing things quickly, before they have a chance to impact the business. Delivering outstanding customer service is about more than that.

It’s about understanding how our customers feel – the stress that results from being reliant on a damaged or broken device. It’s about understanding why the customer may feel anxious about the problem happening again – and reassuring them. And, it’s about keeping calm in a difficult situation.

We set up our business with customer service in mind. We plan, so that our customer support teams are well-equipped to deliver the best customer experience possible – even when things are going wrong:

  1. We look after our staff. That means they stick around so we can offer our customers the skills and experience of an established UK-wide network ASL-Group employees. Using experienced staff members, we can be confident that our customers will have a positive experience when they turn to us for support.
  2. We have a network of 9 sites across England that support more than 7,500 customers. With national coverage, we have the power to be agile and to react to the changing needs of our customers.
  3. We train our employees so they always have the skills and knowledge to offer the very best services to our customers, whatever the problem they are facing.
  4. We have a range of different support services because we recognise that one support system won’t support every customer in every situation. So, if you want someone on the end of the line at a call centre to help you get set up, or if you need a technician onsite in hours, we’ve got you covered.

So, if you’re looking for a Managed Print Services Partner you can check out our Trustpilot reviews to find out just why you should use ASL-Group for your Managed Print Service needs. Or, if you’re already an ASL-Group customer, head over to Trustpilot and leave us a review – we always love to hear how we’re doing. Or, if you like to chat to us about how we can help you maintain the maximum uptime for your print network, contact us today.