Project Description
The Client: Briggs & Forrester
Briggs & Forrester is a leading player in the building services market, turning over in excess of £170m, providing a range of engineering design, installation and maintenance to the construction industry. For more information, see https://www.briggsandforrester.co.uk
Key Issues:
With a range of devices from small printers to high volume full colour copiers and scanners, Briggs & Forrester utilise machines which are located all over the UK, from main offices and satellite offices to construction sites. They need a supplier that is flexible and responsive to their changing needs around the country and deliver solutions in line with the group’s environmental needs.
How ASL Helped:
A valuable client for over ten years, ASL Group has provided Briggs & Forrester with a first class service, overseeing the original 34 devices and up to the present 127. Quarterly reviews ensure that machines are running smoothly and that ASL’s technical team works closely with the client’s IT department. As part of a fully managed print solution, an automated meter and toner replenishing service ensures minimal hassle and our ASL’s account and project management team are always on hand to further assist the account.
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Benefits
- Project management of new machines/sites within the complex requirements of the construction business
- Full partnership between Briggs and ASL at every stage
- Machines can move between sites on a regular basis and at short notice, as Briggs grow as a business
- ASL’s managed print solution has saved Briggs & Forrester a considerable amount of money and time
ASL are a very flexible and responsive partner, with a good backup team for the supply of consumable items and maintenance for the 127 machine estate. We have established a good working relationship over the past 10 years and that has resulted in ASL being re-awarded the contract in 2015.