Project Description

Design 4 Print

Design 4 Print has been established since 2004 producing a wide range of printed material including stationery, flyers, posters, business cards, full colour brochures and promotional items. The company also specialises in vehicle and fascia signage. It has a range of both litho and digital print facilities.

Website | Essex | Production Print

Challenge

Constant printer breakdowns, complex multi-part repairs and poor service were starting to impact Design 4 Print’s ability to meet deadlines and maintain quality. Design 4 Print had been a long-term customer of a leading digital print equipment manufacturer. But the company was starting to experience problems with the manufacturer’s presses and its level of service. Although the equipment was five years old, Design 4 Print had problems throughout the period, such as constant breakdowns and the high volume of parts needed for maintenance. At one point, the manufacturer had even given a refund.

  • Deteriorating reliability and service of incumbent print devices
  • Time and effort spent on equipment failures
  • Anxiety and risk of missed deadlines and poor quality

Design 4 Print

Design 4 Print has been established since 2004 producing a wide range of printed material including stationery, flyers, posters, business cards, full colour brochures and promotional items. The company also specialises in vehicle and fascia signage. It has a range of both litho and digital print facilities.

Website | Essex | Production Print

Challenge

Constant printer breakdowns, complex multi-part repairs and poor service were starting to impact Design 4 Print’s ability to meet deadlines and maintain quality. Design 4 Print had been a long-term customer of a leading digital print equipment manufacturer. But the company was starting to experience problems with the manufacturer’s presses and its level of service. Although the equipment was five years old, Design 4 Print had problems throughout the period, such as constant breakdowns and the high volume of parts needed for maintenance. At one point, the manufacturer had even given a refund.

  • Deteriorating reliability and service of incumbent print devices
  • Time and effort spent on equipment failures
  • Anxiety and risk of missed deadlines and poor quality

Solution

Design 4 Print brought in ASL, a digital print specialist and Ricoh business partner, to help find an alternative solution. The ASL and Ricoh Production Print Solution deployed at Design 4 Print included consultancy and advice, installation of two Ricoh digital colour presses, training and an ongoing support service.

Benefits

The ASL and Ricoh solution has enabled Design 4 Print to improve the quality of its digital print products, reduce costs and almost eliminate device downtime

  • Significant cost savings on print resources and energy consumption
  • Won back lost customer, opens up new business opportunities
  • Virtually eliminates print equipment downtime
  • Helps create a stress-free, simplified work environment
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“I am not quite sure how we coped before the ASL and Ricoh solution. If we had a same-day job on Friday, I would worry we wouldn’t do it on time; we’d even contemplate outsourcing to another printer. I always had that niggling doubt the printer was going to break down – we don’t get that now. The reliability of the Ricoh technology is excellent, and the quality is just superb.”

Rod Hall, Managing Director, Design 4 Print

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