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Design 4 PrintChallenge
Constant printer breakdowns, complex multi-part repairs and poor service were starting to impact Design 4 Print’s ability to meet deadlines and maintain quality. Design 4 Print had been a long-term customer of a leading digital print equipment manufacturer. But the company was starting to experience problems with the manufacturer’s presses and its level of service. Although the equipment was five years old, Design 4 Print had problems throughout the period, such as constant breakdowns and the high volume of parts needed for maintenance. At one point, the manufacturer had even given a refund.
- Deteriorating reliability and service of incumbent print devices
- Time and effort spent on equipment failures
- Anxiety and risk of missed deadlines and poor quality
Challenge
Constant printer breakdowns, complex multi-part repairs and poor service were starting to impact Design 4 Print’s ability to meet deadlines and maintain quality. Design 4 Print had been a long-term customer of a leading digital print equipment manufacturer. But the company was starting to experience problems with the manufacturer’s presses and its level of service. Although the equipment was five years old, Design 4 Print had problems throughout the period, such as constant breakdowns and the high volume of parts needed for maintenance. At one point, the manufacturer had even given a refund.
- Deteriorating reliability and service of incumbent print devices
- Time and effort spent on equipment failures
- Anxiety and risk of missed deadlines and poor quality
Solution
Design 4 Print brought in ASL, a digital print specialist and Ricoh business partner, to help find an alternative solution. The ASL and Ricoh Production Print Solution deployed at Design 4 Print included consultancy and advice, installation of two Ricoh digital colour presses, training and an ongoing support service.
Benefits
The ASL and Ricoh solution has enabled Design 4 Print to improve the quality of its digital print products, reduce costs and almost eliminate device downtime
- Significant cost savings on print resources and energy consumption
- Won back lost customer, opens up new business opportunities
- Virtually eliminates print equipment downtime
- Helps create a stress-free, simplified work environment
“I am not quite sure how we coped before the ASL and Ricoh solution. If we had a same-day job on Friday, I would worry we wouldn’t do it on time; we’d even contemplate outsourcing to another printer. I always had that niggling doubt the printer was going to break down – we don’t get that now. The reliability of the Ricoh technology is excellent, and the quality is just superb.”
Rod Hall, Managing Director, Design 4 Print
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